Scalable VA Solutions,
Tailored to You.

We don’t just provide VAs. We provide NDIS-trained professionals who understand compliance, communication, and the human side of care.

Why Olivia VA

We are more than just an outsourcing provider, we’re a specialist partner with real experience in the NDIS and Allied Health sector. Our deep understanding of compliance, rostering, and reporting means we know the challenges providers face and how to solve them. Unlike generic agencies, we go further by training our VAs in industry standards, safeguarding practices, and sector-specific systems, ensuring they can contribute effectively from day one.

What We Do

We connect your business with a dedicated offshore professional carefully matched to your role requirements.

Each VA is prepared with structured training to ensure they understand your industry and can integrate seamlessly into your operations. We take care of all HR, payroll, and compliance obligations in the Philippines, so you can focus on running your business without added complexity.

To ensure reliability, we provide continuity through replacement cover and offer flexible packages that allow you to scale your team up or down as your needs evolve.

Our Core Focus

  • NDIS Providers

    • (Support Coordination, Plan Management, Allied Health, and Community Support services)

  • Allied Health Practices ​

    • (OTs, Speech Pathologists, Psychologists, Physios, etc.)

  • Back-office & Compliance Teams​

    • (HR, Finance, Intake, Rostering, Admin Support)

Where ideas meet offshore solutions.

〰️

Where ideas meet offshore solutions. 〰️

Admin takes over

What starts as a few simple tasks quickly snowballs into hours of scheduling, paperwork, and data entry. Instead of spending valuable time with participants, providers often find themselves buried in forms and compliance checks.

Rosters are unpredictable

No matter how carefully you plan, last-minute cancellations, shift gaps, and unexpected changes constantly disrupt the schedule. It’s a daily juggling act that takes your attention away from delivering consistent, high-quality support.

Finding staff is harder than ever

The pool of skilled and reliable NDIS workers is shrinking, and competition for talent is fierce. Recruiting, onboarding, and retaining the right people can feel like a never-ending cycle that slows down your ability to grow.

Running an NDIS Business Comes with Big Challenges

Compliance never sleeps

Audits, service notes, and strict record-keeping aren’t optional, they’re essential. But keeping up with these demands can feel like a full-time job in itself, leaving little space for providers to focus on innovation or participant care.

Teams feel the pressure

As participant demand rises, your staff are expected to take on more admin, coordination, and reporting—often without additional resources. This leads to fatigue, stress, and reduced efficiency, which ultimately impacts the quality of care.

Cashflow is unpredictable

NDIS claims, invoicing delays, and funding complexities can leave providers waiting weeks to get paid. This makes it difficult to manage operational costs, plan for growth, and keep the business running smoothly.

Our Pricing Options

Essential VA Roles

Our essential VA roles are ideal for day-to-day operations, helping you manage essential business functions without the overheads of hiring locally.

  • Manages staff rosters, shift changes, and ensures service coverage.

  • Handles day-to-day administrative tasks, documentation, and data entry.

  • Facilitates new client onboarding, service agreements, and compliance checks.

  • Provides executive-level admin support including calendar, travel, and correspondence.

  • Assists with recruitment, onboarding, staff records, and HR compliance.

  • Supports invoicing, payroll prep, reconciliations, and financial records.

  • Creates social media content, coordinates campaigns, and manages brand visibility.

  • Screens candidates, schedules interviews, and maintains applicant tracking systems.

…and more roles, tailored to your business needs

FROM

$1950

mthly

Specialist Roles

For providers needing higher-level expertise, Olivia VA can supply senior and specialised professionals to manage complex tasks and strategic functions.

  • Oversees NDIS compliance by managing policies, audits, risk registers, and ensuring staff and systems meet NDIS Practice Standards and Code of Conduct.

  • Leads HR strategy and workforce planning, ensures compliance with the SCHADS Award, Fair Work Act, and NDIS workforce capability requirements.

  • Oversees financial reporting, reconciliations, and ensures alignment with NDIS pricing arrangements and provider obligations.

  • Provides high-level executive support, governance coordination, and ensures documentation aligns with NDIS record-keeping standards.

  • Drives day-to-day operations, ensuring staff, systems, and service delivery remain compliant with NDIS Practice Standards.

  • Directs campaigns, branding, and stakeholder engagement while ensuring external communication aligns with NDIS provider compliance obligations.

  • Leads initiatives from planning through delivery, ensuring projects support provider compliance and participant outcomes under NDIS frameworks.

…and more roles, tailored to your business needs

FROM

$2500

mthly

After Hours On-Call Package

For providers needing dependable weekend and public holiday coverage, this package ensures incidents, complaints, PBS, and roster updates are managed without disruption.

  • Covers roster management, incident response, and complaints after business hours, Monday to Friday.

  • Ensures full coverage for incidents, complaints, PBS, and roster support from Friday to Monday, including public holidays.

  • Flexible package tailored to your organisation’s specific after-hours needs and compliance requirements.

  • Provides complete end-to-end on-call solutions every day of the week, Monday to Sunday.

Contact Us

Interested in working together? Fill out some info and we will be in touch shortly. We can’t wait to hear from you!